Maintenance

Incorrect use of blinds is the number one way to shorten the lifespan of your window treatments (aside from furry family members).

With all curtains and blinds a little care and consideration should be taken when using e.g. no agressive tugging or pulling hard on chains or cords as this can activate the child safety mechanism and dislodge or snap the safety clips or worse damage your blinds.

Gentle firm pressure should only be applied when pulling on blind chords, chains and wands.

If a child safety clip breaks don't throw it away, call us and we can explain how to reattach it. A video guide will be available soon.

This information should be relayed to family members and rental tenants to keep breakages to a minimum.

Repair packs will be available to buy online soon.

When blinds are down please do not be tempted to grab them an peep outside as this will eventually warp or cause tearing of the fabric depending on the type of blinds you have this is particularly important for lighter and sheer fabric blinds. This is one of the most common reasons classified as missuse of blinds and causes the most damage to fabric blinds especially.

Never have blinds down when windows are open as it will most definitely damage them especially BlocOut Systems as a vacum will be created which will pull the fabric out from the side channels and will tear and most likley destroy your blinds. Misuse is not covered under warranty.

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Below are answers to some of the most F.A.Q.'s on how to clean blinds along with maintenance and warranty queries;

Can you repair Roller Blinds by re-using fabric or old barrel / poles?

Your existing roller blinds can sometimes be repaired, maybe a new barrel or side winder mechanism is not required but your fabric has seen better days or you just want to change your colourscheme, if so we can provide replacement fabric, contact us with your window sizes so we can calculate costings for you.

If your fabric is in reasonable shape but may need re-scalloping/shaping we can help you with this. If the blinds are from us previously we would always leave extra fabric so there would be enough that we can simple cut off the bottom shape and rescallop/shape your blind.

Sometimes ther may be marks too far up the fabric to do this successfully but if it's a plain fabric or has a suitable design we could also remove the fabric completely from your barrel / pole and turn it upside down so now the most worn fabric at the bottom becomes the top and the clean fresh fabric which was hidden in the roll on the barrel will become the new bottom once we put a new finish on it, this can be the same shape as before or a new shape. Contact us and we will be able to advise on the best or most suitable options and price accordingly.

We have always endeavoured to look after our customers on repairs for damaged blinds, however, if you're outside the warranty period we will still call to you or send out repair kits for a nominal fee.

How do I clean and maintain Roller & Vertical Blinds?

With very little effort roller and vertical blinds can be easily cleaned and maintained to keep from accumulating dust.

A vacuum cleaner with a clean suitable nozzle could be used occasionally to clean dust while minor stains may need a gentle wipe with a damp cloth or baby wipe, a test should be done first on a hidden area in case of staining. Do not be rough on the fabric as its coating may get damaged or its colour may fade.

When major cleaning is required, kindly use the above guidelines. If this doesn't work then maybe fabric can be replaced, this will incur a cost. It's advisable to keep a note of the fabric from your blind order in case of irreparable damage or heavy soiling.

In case of severe damage to your roller blinds or when major cleaning is required it is advisable to contact us, depending on the severity of the damage and the fabric design there may be enough on the roller to cut off and remake the bottom of the blind, please be aware that this will incur a fee.

How do I clean and maintain Venetian Blinds?

Wood and Aluminium blinds should be dusted regularly with a feather duster as with a little effort they're more easily maintained to keep from accumulating dust. A feather duster is suitable for light dust but if left for longer periods your venetian blinds may require a more thorough individual slat dusting and cleaning.

How do I clean my curtains?

Curtains should not be taken down and put in a washing machine, we don't even recommend dry cleaning as fabrics and linings do not respond well and shrink differently.

A regular vacuum with a clean appropriate hoover nozzle attachment and protective cloth is appropriate for keeping your curtains dust free.

An occasional dust or wipe with a clean and soft damp cloth or standard baby wipe to clean the tops or any dust accumilation should be sufficient, a test should be done first on a hidden area in case of staining.

Minor stains may need a gentle wipe with a soft damp cloth or standard baby wipe, and as mentioned before a test should be done first on a hidden area in case of staining.

Please be gentle and do not scrub the fabric as it could lead to marking or damage.

If you feel you need to freshen them up more you could give them a gentle steam but be sure to use the correct nozzle attachment and fabric protector.

A very light spray of silicone lubricant can also help with the gliding quality of the of a poles rings or eyelets.

Are our blinds covered by a warranty or guarantee?

Our products are made to last as a result we offer a 1 to 5 year warranty guarantee on all our products. You will find a more detailed table below.

Do we supply repair packs for our blinds that are out of warranty?

We would usually have common spare parts for all blinds and may be able to send a repair pack to you upon request, this will incur a fee should your blinds be out of warranty or in the case of unexpected damage.

Repair packs you can order online will be coming soon...

Maintenance & Warranty

1 to 5 Year Warranty Guarantee!

Our products are made to last as a result, we offer a warranty on all our products.

*For up to 1 Year, from the day of installation, we can offer a free in-home visit to resolve any issues you may be having.

We have always endeavoured to look after our customers on repairs for damaged blinds, however, if you're outside the warranty period we will still be more than happy to discuss any issue over the phone or if required for a nominal fee have a rep call to you or send out repair kits.

Any non breakage issues will be dealt with and we will repair any product found to be defective as a result of faulty materials with the same or similar parts.

Covered under warranty;

Defects in materials and workmanship
Failure of blind to operate
Internal parts and mechanism
Components and brackets
Damage noted upon installation

Our Warranty Guarantee;

We do our best to accommodate our customers, although our guarantee does not include the below;

Not covered under warranty;

Accidents and improper/misuse
Normal wear and tear
Alterations or improper re installations should customer remove blinds for painting etc
Over exposure to the elements
Natural minor fading over time
Failure to follow cleaning and maintenance instructions or inproper cleaning and use of chemicals.

Wooden Blinds

Wooden blinds are a natural product. Slight warpage and variations in colour, texture and grain are characteristic of real wood. These variations can be especially visible in blinds with lighter stains. These variations are normal and natural and are considered of acceptable quality.

* This guarantee does not affect the consumer's statutory rights under applicable national laws in force.

Caring for your Blinds & Curtains

With all curtains and blinds a little care and consideration should be taken when using e.g. no excessive tugging or pulling too firmly on chains or cords as this can activate the child safety mechanism and cause the safety clips to dislodge or snap or worse damage your blinds.

This information should be relayed to family members and rental tenants to keep breakages to a minimum as when the child safety catches have snapped away this can cause pressure on the workings of roman blinds in particular and cause damage to the blind mechanism or fabric if ignored.