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Warranty

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1 to 5 Year Warranty Guarantee!

Our products are made to last as a result, we offer a warranty on all our products.
*For up to 1 Year, from the day of installation, we can offer a free in-home visit to resolve any issues you may be having.

We have always endeavoured to look after our customers on repairs for damaged blinds, however, if you're outside the warranty period we will still be more than happy to discuss any issue over the phone or if required for a nominal fee have a rep call to you or send out repair kits.

Any non breakage issues will be dealt with and we will repair any product found to be defective as a result of faulty materials with the same or similar parts.
Covered under warranty;
 

  • Defects in materials and workmanship

  • Failure of blind to operate

  • Internal parts and mechanism

  • Components and brackets

  • Damage noted upon installation


We do our best to accommodate our customers, although our guarantee does not include the below;

Not covered under warranty;

  • Accidents and improper/misuse

  • Normal wear and tear

  • Alterations or improper re installations should customer remove blinds for painting etc

  • Over exposure to the elements

  • Natural minor fading over time

  • Failure to follow cleaning and maintenance instructions or inproper cleaning and use of chemicals. 
     

Wooden Blinds
Wooden blinds are a natural product. Slight warpage and variations in colour, texture and grain are characteristic of real wood. These variations can be especially visible in blinds with lighter stains. These variations are normal and natural and are considered of acceptable quality. 

* This guarantee does not affect the consumer's statutory rights under applicable national laws in force.

Caring for your Blinds & Curtains
With all curtains and blinds a little care and consideration should be taken when using e.g. no excessive tugging or pulling too firmly on chains or cords as this can activate the child safety mechanism and cause the safety clips to dislodge or snap or worse damage your blinds.  

This information should be relayed to family members and rental tenants to keep breakages to a minimum as when the child safety catches have snapped away this can cause pressure on the workings of roman blinds in particular and cause damage to the blind mechanism or fabric if ignored.  

Maintenance

Incorrect use of blinds is the number one way to shorten the lifespan of your window treatments (aside from furry family members). 

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With all curtains and blinds a little care and consideration should be taken when using e.g. no agressive tugging or pulling hard on chains or cords as this can activate the child safety mechanism and dislodge or snap the safety clips or worse damage your blinds.  

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  • Gentle firm pressure should only be applied when pulling on blind chords, chains and wands.

  • If a child safety clip breaks don't throw it away, call us and we can explain how to reattach it. A video guide will be available soon.

  • This information should be relayed to family members and rental tenants to keep breakages to a minimum. 

  • Repair packs will be available to buy online soon.

  • When blinds are down please do not be tempted to grab them an peep outside as this will eventually warp or cause tearing of the fabric depending on the type of blinds you have this is particularly important for lighter and sheer fabric blinds. This is one of the most common reasons classified as missuse of blinds and causes the most damage to fabric blinds especially.

  • Never have blinds down when windows are open as it will most definitely damage them especially BlocOut Systems as a vacum will be created which will pull the fabric out from the side channels and will tear and most likley destroy your blinds. Misuse is not covered under warranty.

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